Prima Automation (India) Pvt. Ltd.

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Cash on delivery is currently not an option. You can pay with any of the online standard payment options.
The item might be a non-standard item. It can also show long delivery date if the delivery address does not fall in our usual route.
There is a strict no return policy. Order once placed cannot be cancelled.
Standard refund time is from 2 to 14 working business days.
We only do replacements in case of manufacturing defect. Transport charges to our facility needs to be borne by the customer. For replacements you need to get in touch with our service team (Details in contact us page).
Customer can pay the amount in any of the following options: Credit/Debit card, Net banking and Payment Wallets.
The charges for standard delivery destinations in inclusive but we will get in touch with you for any unusual delivery locations.
We will provide on call support for any queries related to installation and can provide site support on additional charges.
We have a fix standard warranty of 1 year for all the products.
The material will be new unless explicitly mentioned in the product description.
It usually works for most of the cases but consult us before placing order to be absolutely sure.